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October 24, 2006
Rick's Rule of Three with Email
One of my good friends and colleagues is Rick Adamson, the COO of American Research Institute. In our previous work together, there were several instances of emails that would get answered back and forth until there were 6 or 7 threads to the original email content.
Rick implemented his "rule of three". Rick's rule of three simply said that if it took three email threads or bounce backs, then the two (or more) individuals stopped using email and either used "sneaker net" (walking to another cubicle or office) or picked up the phone to call, get clarification, and resolution.
Pretty simple, but VERY effective rule.
Thanks Rick.
Posted by chitch at October 24, 2006 10:18 PM